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Maxol Ballymena wins ‘Best Customer Experience’ at Excellence Awards

Well done to the team at Maxol Doury Road in Ballymena for winning the ‘Excellence in Customer Experience’ award at the recently held Maxol Excellence Awards.

Speaking on their win, Manager Colin Heggarty, said: “We are really proud to have won the ‘Excellence in Customer Experience’ award. Our team works very hard to ensure the highest standards are delivered to every customer that visits our store in Ballymena and we are delighted that this effort is being recognised. I would like to thank the whole team for all their hard work and we look forward to continuing to provide a great experience to all our existing and future customers.”

Maxol Ballymena wins 'Best Customer Experience' at Excellence Awards
Site manager Colin Heggarty is presented with the ‘Excellence in NI Customer Experience’ Award by Brian Donaldson, CEO of The Maxol Group.

The Maxol 2018 Excellence Awards were held in Portugal

Maxol, Ireland’s leading family-owned forecourt and convenience retailer has announced the winners of its 2018 Excellence Awards.  The annual awards scheme, now in its twenty-second year, promotes and rewards Excellence in Retail Standards, Customer Experience, and Community Engagement across Maxol’s network of service stations in Ireland.  The awards were presented at a company-wide special celebration, in Porto, Portugal.

Awards were presented in the following categories: Excellence in Standards, Customer Experience and Excellence in Community Engagement.  The two top performing sites across all categories were rewarded with the most coveted award of the night: Store of the Year.

Brian Donaldson, CEO of The Maxol Group, said: “Congratulations to our winning retailers and their teams who have once again gone above and beyond to provide top class services and facilities to our customers and their communities. We believe in the importance and benefits of rewarding our own for their hard work and the standards they maintain and drive, year-on-year.  The Awards are a great way of engaging staff and creating a collaborative environment within our sites, as well as friendly competition among our retailers each year.”

The retailers are assessed through a combination of detailed site inspections by Maxol management, external inspections, fundraising activities for Maxol’s nominated charity (AWARE) and mystery shopper visits to observe and assess the quality of service offered to the customer.

For further information on Maxol, visit their website here.