Year: 2015

We all enjoy being treated well when we are the customer being served by a business. When we go to the supermarket, meet a friend for coffee, eat at a restaurant, go to the dentist, have our car repaired or go for a haircut… customer service done well makes us happy and keeps us coming back. Bad customer service can turn us off a business for years, maybe forever. It’s important. Ballymena Today top tips for customer service done well • Smile, it costs nothing • Approach people, ask if you can assist them • Give people space, don’t hover around them • The real person in front of you takes priority over phone-calls. Always • Customers don’t need to hear all about your personal life. Be wise with your words • Odd requests from customers should be met with effort to help, not an ‘I don’t know’ • Ask colleagues for help • Never talk about customers in front of other customers • Don’t criticise or blame colleagues in front of customers • Guys are men, don’t refer to female customers are ‘guys.’ Ever • Be confident, friendly, respectful and articulate… work on these a lot Customer service done well is an ever-present learning experience for anyone in business. We need to work hard every time we interact with customers and some people find some aspects easier than others. Working with people,...